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The Legal Stuff

Terms and Conditions of Sale


  • We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver or sell you alcohol if we are unsure of this.
  • Our website includes systems to check your order against our current levels of stock, but as our website and retail shop are linked to the same stock, we cannot guarantee the availability or otherwise of any product either on-line or in store. In the event that a product is unavailable when you place your order, we shall contact you immediately to arrange a replacement, refund, or another acceptable arrangement for the completion of your order.
  • The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
  • We reserve the right not to accept any order.
  • All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
  • Please be aware that from time to time the vintage and ABV rate of our stock, may differ from those shown on the website. By placing an order you accept that the vintage supplied may be different to the one advertised.
  • All images are for illustrative purposes only. The wine label supplied my be different to the one shown. 
  • VAT will be charged on all orders at the prevailing rate.


  • For orders of all items we normally guarantee delivery within seven days of your order except where indicated. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.
  • We use an independent courier. The courier will attempt to deliver twice. Your order will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
  • Mainland UK delivery is free for orders of £89 or more. 
  • Any multiple bottle orders (orders of 2 or more bottles) can only be delivered to mainland UK. Please note, we cannot at this time deliver multi-bottle orders to Northern Ireland. 
  • We do not deliver to the Channel Islands or destinations outside the UK.


  • All prices are inclusive of UK VAT.
  • Promotional offers and prices are as stated, with no further discounts available.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.


  • We will provide a full refund or replacement for any wines, beers, spirits or other product that are faulty. This does not affect your statutory rights.
  • We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
  • Tickets for events are non-refundable. 

 Cancellations and complaints 

  • You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition to our shop.
  • In the event of complaint please contact us via email at giving as much detail as you can and including any associated order number. We take complaints seriously, therefore all complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a partner at Kwoff.

 Crime prevention

  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

 Reviews, Comments and Content

  • Users of this website may post reviews, ratings, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
  • You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
  • We reserve the right, but not the obligation, to remove or edit any content.
  • If you post content or submit material, unless indicated otherwise you:
    • Grant Kwoff and its affiliated companies a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.
    • Grant Kwoff and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
    • Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
    • You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Kwoff, the content and material is accurate; use of the content and material you supply does not breach any Kwoff policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Kwoff and its affiliates for all claims brought by a third party against Kwoff or its affiliates arising out of or in connection with a breach of any of these warranties.


  • In the first instance please e-mail with any specific enquiries.
  • This website is operated by Kwoff Limited. Registered address: 8 Silver Street, Bury, Greater Manchester, BL9 0EX. Tel. 0161 637 1370, Email Registered in England: 09241609. VAT No: 206551137. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.